Where can I use my card?

Once you have received your prepaid card, you can make purchases everywhere Visa debit cards and Debit MasterCard are accepted. You can also use it to access cash at millions of ATMs worldwide. Find ATMs near you. When using your card at an ATM select "Checking" as the account type.

How do I use my card?

You use your card to make three types of transactions:
  1. Signature-based transactions- photo identification and signature needed.
  2. PIN-based transactions- 4 digit PIN code needed.
  3. Online Purchases- verification code (found on back of your card) needed.

How do I activate my card?

To activate your card dial 866-224-0169 and follow the instructions. You will be asked to set up your PIN code when you call.

Does it cost anything to use my card?

There are some costs associated with using prepaid cards; however, AccountNow makes every effort to keep card usage costs reasonable as well as competitive . For details of costs associated with using an AccountNow prepaid card, check out the pricing and fees schedule.

Is there a limit on how much money I can withdraw?

There are limits on the amount of cash you can withdraw per day. The limits vary for ATM and bank teller withdrawals. See the Usage Limitations section of the Cardholder Agreement for the withdrawal limits. Find ATMs near you. When using your card at an ATM select "Checking" as the account type.

Are there any limits to the amount of money I can spend?

There are limits on the amount of money you can spend per day. Spending limits are increased for customers on Direct Deposit who have made three (3) or more consecutive direct deposits. See the Usage Limitations section of the Cardholder Agreement for the spending limits. Online Bill Payments do not count toward your daily spending limit.

What do I do if I haven't received my card?

Cards usually take 5-7 business days to be delivered. Give us a call if you have not received your card after 10 days.

How long does it take to replace a card?

Replacement cards will be delivered 5-7 business days after your request. You may request to have your card expedited for a fee (see pricing and fees) and it will be delivered in 3 business days.

Can you tell me when my card was mailed?

Yes. You can call us to find out the actual date your prepaid Visa or MasterCard card was sent out.

What do I do if my card doesn't work?

First, check your balance to ensure that you have enough money in your prepaid account to cover both your purchase and any fees that may apply. If you have enough money in your prepaid account and it is still not working, call us for further assistance.

What do I do if my card is about to expire?

We'll automatically send you a new card to the address on file 1 month prior to the expiration date. Please login and verify that your address is correct. To update your address, please call us with the new information.

Who can use my card?

Your card is protected with a PIN code, known only by you. If you share your PIN code with others, they can use your card. You should not write or keep your PIN with your card. If you believe that anyone has gained unauthorized access to your PIN, you should call us immediately.

What is a PIN code?

A PIN code is a secret four-digit Personal Identification Code that enables access to your prepaid account. You will be prompted to create a PIN code when activating your card. PIN codes are used to deter identity thieves from using your card without your permission.

What happens if I forgot my PIN code?

If you forget your PIN code, give us a call so we can verify your information and we will send your PIN code via mail.

How do I change the name on my card if it is spelled wrong?

If you receive your card and a mistake is made on the spelling of your name, call us and we'll be more than happy to correct the error.

If I change my name, how do I update my information and get a new card?

If you have legally changed your name, please call us and we'll assist you.

What do I do if my card is lost or stolen?

If your card has been lost or stolen, call us as soon as possible. Select the lost/stolen option and you will be connected to a representative who can assist you.

Is my card account protected against fraud?

Yes. With the Visa Zero Liability policy** or the MasterCard Zero Liability*** coverage, you can shop everywhere Visa debit cards or Debit MasterCard cards are accepted.

Will I be charged for calling the customer service number?

Depending on your fee plan, you may be charged for calling the customer service number. If you are an existing customer your price plan may differ.  Please login and refer to your Cardholder Agreement.

Remember, the fastest way to access your account information is to login online or via mobile text alerts.

How do I use my AccountNow prepaid card at an ATM?

When prompted, select "Checking" as the account type and be prepared to enter your PIN. Find ATMs near you.

How do I send money to someone from my AccountNow card?

Sign in to your account and click the "Send Money" tab. Select "Send Money to Anyone" using MoneyGram and follow the step-by-step instructions. We'll send you a reference number. The money can be picked up at any MoneyGram location. Learn More.



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100% Approval subject to ID verification*
No Credit Bureau Check
$15 Direct Deposit Bonus§





Visa Logo- AccountNow Prepaid Visa
MasterCard Logo- AccountNow Prepaid MasterCard
MetaBank
Bancorp
Verisign
AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA


AccountNow Gold Visa Prepaid Cards and AccountNow Prepaid Visa Cards are issued by The Bancorp Bank or MetaBank® pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted.

The AccountNow Prepaid MasterCard (Classic) is issued by MetaBank pursuant to license from MasterCard International Incorporated and may be used everywhere Debit MasterCard is accepted. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

Funds are FDIC insured through the Issuer to at least $250,000. Please see the back of your card for its issuing bank. The Bancorp Bank and MetaBank, Members FDIC.

*IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

**The Visa Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or other certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

***Conditions and exceptions apply – see Cardholder Agreement.

§This offer is available to all AccountNow Gold Visa Prepaid Card customers. To qualify for the $15 direct deposit bonus, within 6 months after being approved to receive a card you must deposit at least $500 in qualifying deposits per month via recurring direct deposit in two or more consecutive months. Eligibility Requirements.

There is no additional charge for this feature. Fees apply to your use of the prepaid card. See your Cardholder Agreement for fees, terms and conditions.

Applies to customers with recurring direct deposits, and will be effective after the second direct deposit is received. Faster access to funds is based on comparison of traditional banking policies versus eligible electronic direct deposit. Direct deposit and early deposit capability is subject to payer’s support of the feature and timing of payer’s funding.

This is not a credit card.

Ingo Money Disclaimer: Ingo Money is operated by Ingo Money, Inc. and all check funding services are provided by First Century Bank, N.A. (collectively, "we", "us" or "our"). Use of Ingo Money is subject to the Ingo Money and First Century Bank Terms and Conditions, and the information you send to us is subject to the terms of our Privacy Policy. Approval usually takes 3 to 5 minutes but can take up to an hour. All checks are subject to approval for funding in our sole discretion. Unapproved checks will not be loaded to your card. We reserve the right to recover funds from bad checks if you knew the check was bad when you sent it, if you attempt to cash or deposit it elsewhere after funding, or if you otherwise act illegally or fraudulently. App Store is a service mark of Apple, Inc. Google Play is a trademark of Google, Inc. Data rates may apply.

AccountNow is a trademark of AccountNow, Inc. All other trademarks, service marks and other registered marks are the property of their respective owners.
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