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Questions about Direct Deposit

 
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What is direct deposit?

Direct deposit is a service that allows you to authorize your employer or benefits provider to electronically send your pay directly to us for deposit into your prepaid account.
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How do I setup direct deposit?

  1. Ask your employer or benefits provider if direct deposit is available.
  2. Login to your prepaid account and click the 'Add Money' tab.
  3. Click your paycheck type and follow the instructions on the next page
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Where can I get a direct deposit form?

  1. Login to your prepaid account and click the 'Add Money' tab.
    1. Click 'Paycheck' if you will be receiving a payroll check from your employer.
    2. Click 'Benefits' if you will be receiving your paycheck from a benefits provider, such as social security.
  2. Once you select your paycheck type, you can choose to print the direct deposit form, email it to yourself (for payroll checks only), or enroll online with your benefits provider.
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How do I find my routing and account numbers?

  1. Login to your prepaid account and click the 'Add Money' tab.
    1. Click 'Paycheck' if you will be receiving a payroll check from your employer.
    2. Click 'Benefits' if you will be receiving your paycheck from a benefits provider, such as social security.
  2. If you chose 'Paycheck', you can either print your direct deposit form or email it to yourself. Which ever you choose, your routing and account number will be included on the form.
    If you chose 'Benefits', your routing and account number will be displayed on the following page.
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If I setup my direct deposit, how long will it take to start working?

Generally, it takes 1-2 pay periods for your employer or benefits provider to start depositing your check in your prepaid account.
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Am I eligible for direct deposit?

Yes. Most employers and benefits providers offer direct deposit as an option to get your money. Check with your employer or benefits provider to verify.
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When will the money from my payroll check be available with direct deposit?

Payroll checks received by direct deposit are available the same business day they are received by us. The date is typically on your payday if your payday is a normal business day.
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How much does direct deposit cost?

AccountNow offers direct deposit at no cost. This service is easy to set up and a convenient way to access your cash immediately without paying check cashing fees.
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Can I use direct deposit to deposit my tax refund?

Yes. You can deposit your tax refund or other one time payments from institutions that offer direct deposit. Use the routing number and Direct Deposit Account (DDA) number provided on your direct deposit form. There is a direct deposit limit of $6,000 so if you expect your tax refund to be more than $6,000 you should not set up direct deposit because the deposit will be refused.
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How do I qualify for the $25 direct deposit bonus?

To qualify for the $25 direct deposit bonus, simply setup a recurring direct deposit of $50 or more; you will get a $25 credit on your prepaid account after your second direct deposit. You must start direct deposit within 60 days of opening your account. The $25 credit will be applied within 30 days of the qualifying second deposit.
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What happens to my direct deposit if I change jobs?

The payments from your previous job will stop automatically. To restart direct deposit with your new employer, fill out another direct deposit form, sign it and hand it to your new employer.
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