Visa Gift Card Help

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Questions about Visa Gift Cards

 
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Can I add more money to my gift card?

The AccountNow Prepaid Visa Gift Card is non-reloadable. You cannot add additional funds to your gift card.
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How do I check the balance and charges on my gift card?

  • On the Internet: You can check your gift card balance and transactions anytime by visiting us Online.
  • On the Phone: Call our automated system anytime at 1-866-925-2036.
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Will I get monthly account statements for my gift card?

You will not receive monthly account statements; however, you can check your gift card activity anytime for Free by visitng us Online.
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Why are there charges higher than what I purchased?

Some merchants place a hold on your funds in an amount higher than the actual service. This does not mean they are charging you more. These holds will fall off the account automatically in approximately 5 business days from the date of service, or as soon as the merchant releases the pending hold.

  • If there is no charge on your account yet: Please give the merchant time to process the charge and release the funds. This usually takes 5 days.
  • If the actual charge has posted to your account and there is still a hold on your funds: The temporary hold will usually come off your account in approximately 5 days.
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What happens if my gift card is lost or stolen?

You should treat your gift card like cash and use your best efforts to protect the card against loss, theft or unauthorized use. You assume all risk of loss from a lost or stolen card. If you have registered the gift card prior to the loss or unauthorized transaction, you may be able to request a replacement card or have access to error resolution procedures. Active gift cards not registered will not have access to error resolution procedures and will not receive a replacement gift card or refund in the case of a lost or stolen card. To register your gift card, go Online. If you think your gift card has been lost or stolen or used without your authorization, you should contact us immediately!
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AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA

AccountNow Gold Visa Prepaid Cards are issued by The Bancorp Bank and MetaBankTM, Members FDIC, pursuant to a license from Visa U.S.A. Inc. Please see the back of your card for its issuing bank.

AccountNow Prepaid MasterCard Card (Classic) is issued by MetaBank pursuant to license by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

AccountNow Prepaid Visa Card (classic) is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc.

Accountnow Gold Visa Prepaid Cards and AccountNow Prepaid Visa Cards can be used wherever Visa debit cards are accepted. MasterCard prepaid cards can be used anywhere Debit MasterCard is accepted. Your deposits are FDIC insured up to $250,000. AccountNow, Inc. is an Independent Sales Organization ("ISO") pursuant to agreements with MetaBank and The Bancorp Bank.

*Obtaining Your Card: The USA PATRIOT Act is a Federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time. "100% Approval" is contingent upon successfully passing this mandatory identification confirmation.

**The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

***Conditions and exceptions apply – see Cardholder Agreement.

§ To qualify for the $25 direct deposit bonus, within 6 months after being approved to receive a card you must deposit at least $500 per month via recurring direct deposit in two or more consecutive months. See www.accountnow.com/help for additional direct deposit and bonus eligibility requirements.

† The Bancorp Bank is not affiliated in any way with this product and does not endorse or sponsor this offer.

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