Visa Gift Card Help

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Can I add more money to my gift card?

The AccountNow Prepaid Visa Gift Card is non-reloadable. You cannot add additional funds to your gift card.

How do I check the balance and charges on my gift card?

  • On the Internet: You can check your gift card balance and transactions anytime by visiting us Online.
  • On the Phone: Call our automated system anytime at 1-866-925-2036.

Will I get monthly account statements for my gift card?

You will not receive monthly account statements; however, you can check your gift card activity anytime for Free by visitng us Online.

Why are there charges higher than what I purchased?

Some merchants place a hold on your funds in an amount higher than the actual service. This does not mean they are charging you more. These holds will fall off the account automatically in approximately 5 business days from the date of service, or as soon as the merchant releases the pending hold.

  • If there is no charge on your account yet: Please give the merchant time to process the charge and release the funds. This usually takes 5 days.
  • If the actual charge has posted to your account and there is still a hold on your funds: The temporary hold will usually come off your account in approximately 5 days.

What happens if my gift card is lost or stolen?

You should treat your gift card like cash and use your best efforts to protect the card against loss, theft or unauthorized use. You assume all risk of loss from a lost or stolen card. If you have registered the gift card prior to the loss or unauthorized transaction, you may be able to request a replacement card or have access to error resolution procedures. Active gift cards not registered will not have access to error resolution procedures and will not receive a replacement gift card or refund in the case of a lost or stolen card. To register your gift card, go Online. If you think your gift card has been lost or stolen or used without your authorization, you should contact us immediately!







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iAdvance Line of Credit from MetaBank
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AccountNow Prepaid Visa Card is issued by MetaBankTM pursuant to a license from Visa U.S.A. Inc. AccountNow Prepaid MasterCard Card is issued by MetaBank pursuant to license by MasterCard International Incorporated. Funds are insured up to $250,000 by the Federal Deposit Insurance Corporation (FDIC). MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. If you sign up for Credit Builder, your bill pay transactions will be reported to PRBC®.

iAdvance is an open-end line of credit offered by MetaBank, a federally chartered savings association, located in Sioux Falls S.D. Consult the iAdvance FAQs for further details. Cardholders must complete a separate application for iAdvance Line of Credit. Certain fees and eligibility requirements apply.

*The USA PATRIOT Act is a Federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. You will be asked to provide your name, address, date of birth, and other information that will allow us to identify you. You may also be asked to provide documentation as proof of identification. Guaranteed Approval is contingent upon successfully passing this mandatory identification confirmation. Cardholders must complete a separate application for iAdvance Line of Credit. Certain fees and eligibility requirements apply.

**Conditions and exceptions apply. Visa’s Zero Liability policy covers U.S.–issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice.

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