Pricing and Fees

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A great customer experience matters to us – that's why we would like you to understand our pricing.
Monthly Fees - Fees we charge to maintain our service
Transaction Description Fee
Premium Plan $9.95
Transaction Fees - Fees we charge for commonly used services
Transaction Description Fee
Activating your card FREE
Adding Money by Direct Deposit Free
Plus, Get a $25 Credit
Adding Money by Cash
(Retail locations may charge a fee)
Free
U.S. card purchases when using your signature Free
Transferring money from one card to another Free
Managing your account online, online statements Free
Paying your bills online with Bill Pay Free
U.S. card purchases when using your PIN: Free
Deposit alerts, balance, and other account information
sent to your cellphone with Mobile Text Alerts
Free
Calls to a Customer Service Agent Free with recurring Direct Deposit
(otherwise: 1 free call/month; $2 thereafter)
Automated phone system for account information Free with recurring Direct Deposit
(otherwise: up to $0.50)
Using ATM to obtain balance $1.00
Using a U.S. ATM to withdraw money $2.50
ATM decline fee $0.40
Usage Limits - Dollar limits for typical transactions
Transaction Type Dollar Limits
Cash Withdrawals (ATM) $500/day for those with
recurring Direct Deposits
(otherwise $300/day)
Card Purchases For signature purchases, $1,500/day
For PIN purchases, $1,000/day
Direct Deposits $6,000/day
Cash Deposits $950/day
MoneyShare/Maestro Card Recipient Loads $1,000/day
$3,000/month
Maximum balance at any given time $10,000
Money Sharing through Card to Card Feature $300/day
Optional Services - Fees we charge for less common services or transactions
Transaction Description Fee
Withdrawing cash if you go to a bank teller ("cash advance") $4.95
Expedited delivery of your card (3 business days) $40.00
Bill Payment stop payment fee $20.00
Ordering a new or replacement card $10.00
When you give the Routing number and Account number to make an unauthorized payment $5.00
Research and documentation fee (only applies when you request an authorization hold be removed, card account verification, card account balancing, make a false claim, etc.) up to $50
Requesting a check to bring your balance to zero when you close your account $15.95
Receiving a paper statement in the mail (if requested) $2.95
Using an International ATM to withdraw money $4.95
Currency conversion when making purchase in a foreign country 2.95%



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