Where can I use my card?

Once you have received your prepaid card, you can make purchases everywhere Visa debit cards are accepted. You can also use it to access cash at millions of ATMs. Find ATMs near you. When using your card at an ATM select "Checking" as the account type.

How do I use my card?

You use your card to make three types of transactions:
  1. Signature-based transactions- photo identification and signature needed.
  2. PIN-based transactions- 4 digit PIN code needed.
  3. Online Purchases- verification code (found on back of your card) needed.

How do I activate my card?

To activate your card dial 866-224-0169 and follow the instructions. You will be asked to set up your PIN code when you call.

Is there a limit on how much money I can withdraw?

There are limits on the amount of cash you can withdraw per day. The limits vary for ATM and bank teller withdrawals. See the Usage Limitations section of the Cardholder Agreement for the withdrawal limits. Find ATMs near you. When using your card at an ATM select "Checking" as the account type.

Are there any limits to the amount of money I can spend?

There are limits on the amount of money you can spend per day. Spending limits are increased for customers on Direct Deposit who have made three (3) or more consecutive direct deposits. See the Usage Limitations section of the Cardholder Agreement for the spending limits. Online Bill Payments do not count toward your daily spending limit.

What do I do if I haven't received my card?

Cards usually take 5-7 business days to be delivered. Give us a call if you have not received your card after 10 days.

How long does it take to replace a card?

Replacement cards will be delivered 5-7 business days after your request. You may request to have your card expedited for a fee (see pricing and fees) and it will be delivered in 3 business days.

Can you tell me when my card was mailed?

Yes. You can call us to find out the actual date your prepaid Visa card was sent out.

What do I do if my card doesn't work?

First, check your balance to ensure that you have enough money in your prepaid account to cover both your purchase and any fees that may apply. If you have enough money in your prepaid account and it is still not working, call us for further assistance.

What do I do if my card is about to expire?

We'll automatically send you a new card to the address on file 1 month prior to the expiration date. Please login and verify that your address is correct. To update your address, please call us with the new information.

Who can use my card?

Your card is protected with a PIN code, known only by you. If you share your PIN code with others, they can use your card. You should not write or keep your PIN with your card. If you believe that anyone has gained unauthorized access to your PIN, you should call us immediately.

What is a PIN code?

A PIN code is a secret four-digit Personal Identification Code that enables access to your prepaid account. You will be prompted to create a PIN code when activating your card. PIN codes are used to deter identity thieves from using your card without your permission.

What happens if I forgot my PIN code?

If you forget your PIN code, give us a call so we can verify your information and we will send your PIN code via mail.

How do I change the name on my card if it is spelled wrong?

If you receive your card and a mistake is made on the spelling of your name, call us and we'll be more than happy to correct the error.

If I change my name, how do I update my information and get a new card?

If you have legally changed your name, please call us and we'll assist you.

What do I do if my card is lost or stolen?

If your card has been lost or stolen, call us as soon as possible. Select the lost/stolen option and you will be connected to a representative who can assist you.

Is my card account protected against fraud?

Yes. With the Visa Zero Liability policy**, you can shop everywhere Visa debit cards are accepted.

How do I use my AccountNow prepaid card at an ATM?

When prompted, select "Checking" as the account type and be prepared to enter your PIN. Find ATMs near you.

How do I send money to someone from my AccountNow card?

Sign in to your account and click the "Send Money" tab. Select "Send Money to Anyone" using MoneyGram and follow the step-by-step instructions. We'll send you a reference number. The money can be picked up at any MoneyGram location. Learn More.








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AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA


© 2019 Green Dot Corporation. New cards are provided by Green Dot Corporation, a member service provider for Green Dot Bank, and issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Green Dot is a registered trademark of Green Dot Corporation NMLS ID 914924. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. For existing card accounts, please see back of card or log in to your account to see the card issuer.