Can I add more money to my gift card?

The AccountNow Prepaid Visa Gift Card is non-reloadable. You cannot add additional funds to your gift card.

How do I check the balance and charges on my gift card?

  • On the Internet: You can check your gift card balance and transactions anytime by visiting us Online.
  • On the Phone: Call our automated system anytime at 1-866-925-2036.

Will I get monthly account statements for my gift card?

You will not receive monthly account statements; however, you can check your gift card activity anytime for free by visitng us Online.

Why are there charges higher than what I purchased?

Some merchants place a hold on your funds in an amount higher than the actual service. This does not mean they are charging you more. These holds will fall off the account automatically in approximately 5 business days from the date of service, or as soon as the merchant releases the pending hold.

  • If there is no charge on your account yet: Please give the merchant time to process the charge and release the funds. This usually takes 5 days.
  • If the actual charge has posted to your account and there is still a hold on your funds: The temporary hold will usually come off your account in approximately 5 days.

What happens if my gift card is lost or stolen?

You should treat your gift card like cash and use your best efforts to protect the card against loss, theft or unauthorized use. You assume all risk of loss from a lost or stolen card. If you have registered the gift card prior to the loss or unauthorized transaction, you may be able to request a replacement card or have access to error resolution procedures. Active gift cards not registered will not have access to error resolution procedures and will not receive a replacement gift card or refund in the case of a lost or stolen card. To register your gift card, go Online. If you think your gift card has been lost or stolen or used without your authorization, you should contact us immediately!


No Credit Check
$15 Direct Deposit Bonus§

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AccountNow, Inc. is a BBB Accredited Financial Service in San Ramon, CA

© 2017 Green Dot Corporation. New cards are provided by Green Dot Corporation, a member service provider for Green Dot Bank, and issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Green Dot is a registered trademark of Green Dot Corporation.  Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. For existing card accounts, please see back of card or log in to your account to see the card issuer.

*IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, social security number and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents. Approval is subject to identity verification, as well as and other fraud prevention measures.

**The Visa Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or other certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit

§This offer is available to all AccountNow Gold Visa Prepaid Card customers. To qualify for the $15 direct deposit bonus, within 6 months after being approved to receive a card you must deposit at least $500 in qualifying deposits per month via recurring direct deposit in two or more consecutive months. Bonus must be redeemed by phone at 877-553-3767 within 30 days of meeting qualifications. Please see help for eligibility and redemption requirements.

There is no additional charge for this feature. Fees apply to the prepaid card. See your Cardholder Agreement for fees, terms and conditions.

This is not a credit card. Subject to ID verification.

Ingo Money is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and Privacy Policy. Approval usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card or account. Unapproved checks will not be funded to your card or account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. See your Cardholder or Account Agreement for details. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.