Can I add more money to my gift card?

The AccountNow Prepaid Visa Gift Card is non-reloadable. You cannot add additional funds to your gift card.

How do I check the balance and charges on my gift card?

  • On the Internet: You can check your gift card balance and transactions anytime by visiting us Online.
  • On the Phone: Call our automated system anytime at 1-866-925-2036.

Will I get monthly account statements for my gift card?

You will not receive monthly account statements; however, you can check your gift card activity anytime for free by visitng us Online.

Why are there charges higher than what I purchased?

Some merchants place a hold on your funds in an amount higher than the actual service. This does not mean they are charging you more. These holds will fall off the account automatically in approximately 5 business days from the date of service, or as soon as the merchant releases the pending hold.

  • If there is no charge on your account yet: Please give the merchant time to process the charge and release the funds. This usually takes 5 days.
  • If the actual charge has posted to your account and there is still a hold on your funds: The temporary hold will usually come off your account in approximately 5 days.

What happens if my gift card is lost or stolen?

You should treat your gift card like cash and use your best efforts to protect the card against loss, theft or unauthorized use. You assume all risk of loss from a lost or stolen card. If you have registered the gift card prior to the loss or unauthorized transaction, you may be able to request a replacement card or have access to error resolution procedures. Active gift cards not registered will not have access to error resolution procedures and will not receive a replacement gift card or refund in the case of a lost or stolen card. To register your gift card, go Online. If you think your gift card has been lost or stolen or used without your authorization, you should contact us immediately!








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© 2019 Green Dot Corporation. New cards are provided by Green Dot Corporation, a member service provider for Green Dot Bank, and issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Green Dot is a registered trademark of Green Dot Corporation NMLS ID 914924. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. For existing card accounts, please see back of card or log in to your account to see the card issuer.