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AccountNow Cardholder Agreement
Rev 8/2015
Cardholder Agreement
IMPORTANT: PLEASE READ CAREFULLY AND KEEP FOR YOUR RECORDS.


This Cardholder Agreement (this “Agreement”) is between you and Green Dot Bank, the issuer of your AccountNow Gold Visa Prepaid Card. By using the Card, or allowing someone else to use the Card, you agree to the terms of this Agreement. NOTICE: THIS AGREEMENT REQUIRES ALL DISPUTES TO BE RESOLVED BY WAY OF BINDING INDIVIDUAL ARBITRATION. THE TERMS OF THE ARBITRATION CLAUSE APPEAR AT THE END OF THIS AGREEMENT.

Fees

Fees That May be Charged to Your Card. In addition to the fees listed below, we may offer additional products, services and features from time to time, and the fees for those offerings will be disclosed to you at the time they are offered.
Fee Type Fee
Monthly Charge (SVC CHG-MONTHLY) $9.95
ATM Withdrawal (SVC CHG ATM WITHDRAW)
& Teller Cash Withdrawals (SVC CHG CASH ADV)
• U.S. ATM withdrawals: $2.50 per transaction*
• Non-U.S. ATM withdrawals: $4.95 per transaction*
• Teller cash withdrawal: 3% of amount withdrawn.
Tip: To avoid ATM fees, select "Debit" and enter your PIN to get cash back when making purchases at many retailers, such as grocery stores.
Balance Inquiry at ATMs (SVC CHG BALANCE INQ) $1.50
Reload at Retail Location Varies by Retailer, up to $4.95.
ACH Debit fee charged each time funds are withdrawn from your Card account using our bank routing number and your account number (SRVC CHG-ADD/REM FND) $2.50 per transaction
Tip: To avoid ACH debit fees, you can use the online bill payment service we make available to you through our third party service providers (“Bill Pay”) to make payments to payees instead of using our bank routing number and your account number for payment.
Monthly Paper Statements (STATEMENT FEE) $1.00 per Statement
Additional Card (SVC CHG REPLACE CARD) $10.00
Expedited Shipping of Replacement Card (DR ADJ EXPEDTD FEE; SVC CHG EXPED CARD) $25.00 per card
Bill Pay Expedited Service (BILL PAYMENT) $9.95 charged each time you request to have your funds delivered one to four business days faster when using the Bill Pay service we make available to you.
Foreign Currency Conversion (SVC CHG INTRNTL TRAN) (see paragraph titled “Foreign Transactions”) 3% of total transaction amount


[B804]


* When you use an ATM outside of our network, you may be charged a fee by the ATM operator in addition to our fee (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer). To avoid ATM Operator fees, use surcharge-free ATMs available in most states. For states and ATM locations nearest you, visit goldvisa.accountnow.com.

When and How Monthly Charges are Assessed. Your first monthly cycle lasts for 30 days and begins on the date you first load funds on your Card. Each subsequent monthly cycle will end on the same day of the month each month. The Monthly Charge will be assessed at the time of the first load of funds on your Card, and charged on the same day of each subsequent month on the first day of your monthly billing cycle thereafter.

Using Your Card

Personal Information You Will Need to Provide. To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card account. When you open a Card account, we will ask for your name, address, date of birth, Social Security number, phone number and other information that will allow us to identify you. We also will request information of any second cardholder, including, but not limited to, the full name and date of birth of any second cardholder. If we are unable to verify your identity, we will not open a Card account for you.

Online Bill Payments. You may use your Card for online bill payments at goldvisa.accountnow.com. Terms and limits applicable to the use of the Bill Pay service will be disclosed at the time you enroll in the service.

Charges to Your Card and Receipts. Each time you use your Card to purchase goods or services, you authorize us to charge the amount against the money on your Card. You can get a receipt at the time you make a transaction or obtain cash using your Card. However, you may not get a receipt for some smaller transactions.

How to Get Card Balance & Transaction History. You may obtain information about the amount of money you have remaining on your Card along with a 60-day history of account transactions, by going online to goldvisa.accountnow.com. You may also get this information by calling (877)762-2308 or the number on the back of your Card. You also have the right to obtain a 60-day written history of account transactions or to sign up to receive monthly written statements by mail, by calling the telephone number above or the number on the back of your Card, or by writing us at Written History Request, AccountNow Customer Care, P.O. Box 1966, San Ramon, CA 94583. Please include your name and Card number. You will not automatically receive paper statements. You will be charged a fee if you request monthly written statements (see the Schedule of Fees above).

Direct Deposits. You may obtain a direct deposit enrollment form at goldvisa.accountnow.com or by calling (877)762-2308. If you have arranged to have direct deposits made to your Card at least once every 60 days from the same person or company, you can call us at (877)762-2308 or visit goldvisa.accountnow.com to find out whether or not the deposit has been made. Funds from direct deposits will generally be available on the day the Bank receives the transfer. In case of transmission error, or transfer irregularity, your ability to withdraw funds may be delayed. If this occurs, then funds will generally be available within five (5) business days after the transfer. We reserve the right to reject or limit transfers via direct deposit in our sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that we have on file for you.

How to Close Your Card. You may close your Card at any time by calling the number on the back of your Card.

Limits on the Use of Your Card

Limitations on Frequency and Dollar Amount of Transactions. The following usage limits apply to your Card account. There are different usage limits for customers who are on direct deposit and those without direct deposit. “Customers on Direct Deposit” means cardholders with a recurring direct deposit set up from their payroll or benefits provider. PayPal deposits, loan advances, balance transfers, merchant deposits and tax refund transactions are not considered recurring direct deposits.
Withdrawal LimitationsSpend Limitations
Load Limitations Limit
Standard Limits for Customers without Direct Deposit Upgraded Limits for Customers with Direct Deposit
Maximum Card balance at any time: $10,000.00 $10,000.00
Cash Loads (Amount)**: $1,500.00 per day** $1,500.00 per day**
Card purchases when using your signature (Visa Purchase) (SVC CHG NO PIN TRN) $0.00 $1.00 per transaction
Maximum amount of ATM cash withdrawal: $300.00 per day $500.00 per day
Maximum amount of over the counter cash withdrawal: $1,000.00 per day $1,000.00 per day
Maximum amount in Point of Sale Signature or Point of Sale PIN Transactions: $2,000.00 per day $3,000.00 per day (Requires three (3) or more consecutive direct deposits)

Your Obligation for Negative Balances. You must keep enough money on your Card to pay for each transaction. You are responsible for any amount that is charged in excess of your Card balance. If you have a negative balance on your Card, we may deduct the negative balance amount from any current or future funds on this or any other Card issued by Green Dot Bank that you maintain.

Load/Reload Limitations. We reserve the right to accept or reject any request to reload your Card at our sole discretion. Only the primary cardholder may reload the Card. No interest will be paid on the funds loaded or reloaded to your Card.

General Limits on the Use of Your Card. For security reasons, we may limit the amount, number or type of transactions you can make on your Card and any funding or reload of your Card. We may, in our sole discretion, further limit your use of the Card at ATMs, and, in addition to our limits, an ATM owner or operator may impose additional withdrawal limits. The Card is for personal use only. We may, in our sole discretion, close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the law or the terms of this Agreement. You agree that you will: (i) not use the Card at unlawful domestic or international gambling web sites, or at payment processors supporting unlawful gambling web sites, or to purchase illegal goods or services; (ii) promptly notify us of any loss or theft of the Card; and (iii) promptly notify us of the loss, theft, or unauthorized disclosure of any PIN used to access Card funds. We may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. You cannot sell or transfer your Card to anyone else, and it can only be used by you or someone you authorize. If you authorize anyone else to use your Card, you are responsible for all transactions made by that person. You agree not to use or allow others to use an expired, revoked, cancelled, suspended or otherwise invalid Card. We reserve the right to limit or block the use of the Card in foreign countries due to fraud or security concerns or to comply with applicable law.

Money On Your Card May Be Held Until a Transaction is Completed. When you use your Card to pay for goods or services, certain merchants may ask us to pre-authorize the transaction in advance and may estimate the final purchase amount. When you use your Card at an ATM or for a teller cash withdrawal transaction, we generally pre-authorize the transaction in advance (including all applicable fees). When we pre-authorize the transaction, we will place a “hold” on your Card’s funds for the amount indicated by the merchant, and this transaction will show as “pending” in your transaction history. We also may add an amount for certain merchants to ensure that sufficient funds will be available to cover the final transaction amount (such as to cover a tip at a restaurant). Transactions at certain merchants that pre-authorize high dollar amounts, especially rental car companies and hotels, may cause a “hold” on your available balance for up to 90 days. You will not be able to use the money on your Card that is “on hold.” We will release any remaining amount when the transaction finally settles.

Other Rights & Obligations Regarding Errors, Unauthorized Transfers, Failure to Make Transfers and Preauthorized Payments

In Case of Errors or Questions About Your Card. Telephone us at (877)762-2308 or the number on the back of your Card, or write to us at AccountNow Customer Care, P.O. Box 1966, San Ramon, CA 94583 as soon as you can, if you think an error has occurred in your Card account. If writing us, a Transaction Dispute Form is available for your convenience at goldvisa.accountnow.com. We must allow you to report an error until 60 days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling (877)762-2308 or by writing us at Written History Request, AccountNow Customer Care, P.O. Box 1966, San Ramon, CA 94583. When notifying us, you will need to tell us: (i) your name and Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card.

For errors involving new Cards, point-of-sale or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For errors involving new Cards, we may take up to 20 business days to provisionally credit your Card for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at (877)762-2308 or the number on the back of your Card or visit goldvisa.accountnow.com.

Your Liability for Unauthorized Transfers. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Reporting your Card lost or stolen online at goldvisa.accountnow.com or calling us at (877)762-2308 is the best way of keeping your possible losses down. You could lose all the money on your Card. If you tell us within two business days after you learn of the loss or theft of your Card or PIN, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. You will not be liable for the amounts stated above unless we determine that you were grossly negligent or fraudulent in the handling of your Card.

Also, if your on-line or paper transaction history shows transfers that you did not make, including those made by your Card, PIN or other means, tell us at once. If you do not tell us within 60 days after: (i) you electronically access your Card information at goldvisa.accountnow.com; or (ii) we provide you with a written history of your Card transactions, you may not get back any Card value you lost after the 60 days if we can prove that we could have stopped someone from taking the Card value if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

You Must Notify Us of Lost or Stolen Cards/Unauthorized Activity. You agree to notify us of the loss, theft or unauthorized disclosure of any number or PIN that might be used to access Card funds. If you believe the Card has been lost or stolen or that someone has transferred or may transfer value from the Card without authorization, contact us at the address, website or phone number listed above in “In Case of Errors or Questions About Card Transactions.”

You agree to cooperate reasonably with us and our agents and service providers in our attempts to recover funds from, and to assist in the prosecution of, any unauthorized users of your Card. You agree that any unauthorized use does not include use by a person or merchant to whom you have given authority to use the Card or PIN and that you will be liable for all such uses by such person or merchant.

Our Liability for Failing to Make Transfers. If we do not complete a transaction to or from the Card on time or in the correct amount according to our Agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

(i) if, through no fault of ours, your Card funds are insufficient for the transaction or are unavailable for withdrawal (for example, because they have not been finally collected or are subject to legal process);
(ii) if the ATM where you are making the transfer does not have enough cash;
(iii) if a computer system, ATM, or POS terminal was not working properly and you knew about the problem when you started the transaction;
(iv) if a merchant refuses to honor the Card;
(v) if circumstances beyond our control (such as fire, flood, terrorist attack or national emergency) prevent the transaction, despite reasonable precautions that we have taken;
(vi) if you attempt to use a Card that has not been properly activated;
(vii) if the Card has been reported as lost or stolen or has been suspended by us, if we have limited or revoked your Card privileges or if we have reason to believe the transaction is not authorized by you; or
(viii) as otherwise provided in this Agreement.


Right to Stop Preauthorized Payments. If you have told us in advance to make regular payments with your Card, you can stop any of these payments. Here's how: Call us at(877)762-2308, or write us at AccountNow Customer Care, P.O. Box 1966, San Ramon, CA 94583, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages to the extent provided in this Agreement or required by law. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Other Rights & Terms

Disputes with Merchants. Neither the Bank nor Green Dot is responsible for the delivery, quality, safety, legality or any other aspect of goods and services that you purchase from others with a Card.

Foreign Transactions. If you conduct a transaction in a currency other than U.S. dollars, the merchant, network or card association that processes the transaction may convert any related debit or credit into U.S. dollars in accordance with its then current policies. Visa currently use a conversion rate that is either: (i) selected from a range of rates available in the wholesale currency markets (note: this rate may be different from the rate the association itself receives), or (ii) a government-mandated rate. The conversion rate may be different from the rate in effect on the date of your transaction and the date it is posted to your account. We will impose a charge equal to 3% of the transaction amount (including credits and reversals) for each transaction (U.S. or foreign currency) that you conduct outside the 50 United States and the District of Columbia (including foreign websites).

FDIC Insurance. When you have activated and loaded your Card, Green Dot will make sure that there are enough funds at the Bank to cover the amount of money credited to your Card. The money credited to your Card will be held in a custodial account at the Bank on your behalf. The amount of money in this custodial account is insured to the maximum limit provided by the FDIC. Unless we have activated your Card, any funds credited to your Temporary Card will not be insured by the FDIC. Green Dot Bank also operates under the brands GoBank and Bonneville Bank. Deposits under any of these trade names are deposits with a single FDIC-insured bank, Green Dot Bank, and are aggregated for deposit insurance coverage.

Your Representations and Warranties. By setting up the Card or by retaining, using or authorizing the use of the Card, you represent and warrant to us that: (i) you are at least 18 years of age and (ii) you are a U.S. citizen or legal alien residing in one of the 50 states, the District of Columbia or Puerto Rico. You agree that we may monitor and record your telephone and electronic communications with us at any time, without further notice to you or any party to the communication.

Information Given to Third Parties. We may disclose information to third parties about you, the Card, and the transactions on your Card: (i) where it is necessary or helpful for completing transactions; (ii) in order to verify the existence and condition of the Card for a third party (e.g., a merchant); (iii) in order to comply with government agency or court orders; (iv) if you give us your consent; (v) to service providers who administer the Card or perform data processing, records management, collections, and other similar services for us, in order that they may perform those services; (vi) in order to identify, prevent, investigate or report possible suspicious or illegal activity; (vii) in order to issue authorizations for transactions on the Card; and (viii) as permitted by our Privacy Policy. Please see our Privacy Policy for further details. We can also disclose information that is not personally identifiable for other purposes.

Notices. We may send notices to you at the last postal address we have on file for you in our records. If you have signed up for electronic delivery of disclosures, we will send notices to you by e-mail at the e-mail address we have on file for you in our records. If you have more than one Card, we will send you only one notice.

Change in Terms. Subject to the limitations of applicable law, we may at any time add to, delete or change the terms of this Agreement by sending you a notice (unless otherwise stated in this Agreement that no notice shall be required). We may not give you advance notice if we need to make the change immediately in order to comply with applicable law or to maintain or restore the security of the Card or any related payment system. If any such change becomes permanent and disclosure to you of the change would not jeopardize the security of the Card or any related payment system, we will provide notice to you within 30 days from the making of the change or as otherwise permitted or required by law. See the section titled “Notices” for information on where we will send any such notices.

Our Business Days. Our business days are Monday through Friday, excluding federal and legal banking holidays in the State of Utah.

Governing Law/Jurisdiction. This Agreement will be governed by and interpreted in accordance with Federal law and, to the extent Federal law does not apply, by the laws of the State of Utah. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Salt Lake City, Utah with respect to all controversies arising out of or in connection with the use of the Card and this Agreement that are not subject to arbitration or to any proceedings to enforce the arbitration provision or to confirm or vacate an arbitration award. Note: If our records reflect that the owner of the Card is a resident of Illinois, the laws of the State of Illinois, rather than Utah, shall apply to the extent Federal law does not apply, and all controversies arising out of or in connection with the use of the Card and this Agreement that are not subject to arbitration or to any proceedings to enforce the arbitration provision or to confirm or vacate an arbitration award shall be brought by us in the state and federal courts of Illinois.

Entire Agreement; Severability. This Agreement sets forth the entire understanding and agreement between you and us, whether written or oral, with respect to its subject matter and supersedes any prior or contemporaneous understandings or agreements with respect to their subject matter. If any of the terms of this Agreement are invalid, or declared invalid by order of court, change in applicable law, or regulatory authority, the remaining terms of this Agreement shall not be affected, and this Agreement shall be interpreted as if the invalid terms had not been included in this Agreement.

Disclaimer of Warranties. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT OR REQUIRED BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limited Liability. UNLESS OTHERWISE REQUIRED BY LAW OR THIS AGREEMENT, WE WILL NOT BE LIABLE TO YOU FOR: DELAYS OR MISTAKES RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOVERNMENTAL AUTHORITIES, NATIONAL EMERGENCIES, INSURRECTION, WAR, OR RIOTS; THE FAILURE OF MERCHANTS TO HONOR THE CARD; THE FAILURE OF MERCHANTS TO PERFORM OR PROVIDE SERVICES; COMMUNICATION SYSTEM FAILURES; OR FAILURES OR MALFUNCTIONS ATTRIBUTABLE TO YOUR EQUIPMENT, ANY INTERNET SERVICE, OR ANY PAYMENT SYSTEM. IN THE EVENT THAT WE ARE HELD LIABLE TO YOU, YOU WILL ONLY BE ENTITLED TO RECOVER YOUR ACTUAL DAMAGES. IN NO EVENT SHALL YOU BE ENTITLED TO RECOVER ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES (WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES. THIS PROVISION SHALL NOT BE EFFECTIVE TO THE EXTENT OTHERWISE REQUIRED BY LAW. TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT YOUR RECOVERY FOR ANY ALLEGED NEGLIGENCE OR MISCONDUCT BY THE BANK OR GREEN DOT SHALL BE LIMITED TO THE TOTAL AMOUNT LOADED ON THE CARD.

Definitions. In this Agreement, the words "you" and "your" mean the owner of the Card ("Cardholder") and any second cardholder. "Bank," "we," "us" and "our" mean Green Dot Bank, the issuer of the Card, or anyone to whom we assign our rights. "Card" means the AccountNow Gold Visa Prepaid Card. "Green Dot" means Green Dot Corporation, the third party that administers the Card program.

Acknowledgment of Arbitration. Your Card is being made available and priced by the Bank on the basis of your acceptance of the following arbitration clause. By accepting your Card, you acknowledge that you are giving up the right to litigate Claims if either party elects arbitration of the Claims pursuant to this clause, except as otherwise expressly provided herein, and you hereby knowingly and voluntarily waive the right to trial of all Claims subject to this Agreement. You further acknowledge that you have read this arbitration provision carefully, agree to its terms, and are entering into this Agreement voluntarily and not in reliance on any promises or representations whatsoever except those contained in this Agreement.

ARBITRATION NOTICE

THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE. PLEASE READ THIS PROVISION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS.

Arbitration of Claims. Except as expressly provided herein, any claim, dispute or controversy (whether based upon contract; tort, intentional or otherwise; constitution; statute; common law; or equity and whether pre-existing, present or future), including initial claims, counter-claims, cross-claims and third-party claims, arising from or relating to (i) the Card; (ii) any service relating to the Card; (iii) the marketing of the Card; (iv) this Agreement, including the validity, enforceability, interpretation, scope, or application of the Agreement and this arbitration provision (except for the prohibition on class or other non-individual claims, which shall be for a court to decide); and (v) any other agreement or instrument relating to the Card or any such service ("Claim") shall be decided, upon the election of you or the Bank (or Green Dot or the Bank’s agents, employees, successors, representatives, affiliated companies, or assigns), by binding arbitration. Arbitration replaces the right to litigate a claim in court or to have a jury trial. The American Arbitration Association (“AAA”) shall serve as the arbitration administrator. You may obtain copies of the current rules, forms, and instructions for initiating an arbitration with the AAA by contacting the AAA as follows: on the web at www.adr.org or by writing to AAA at 1633 Broadway, 10th Floor, New York, NY 10019.

Other Claims Subject to Arbitration. In addition to Claims brought by either you or the Bank, Claims made by or against Green Dot or by or against anyone connected with you or the Bank or claiming through you or the Bank (including a second cardholder, employee, agent, representative, affiliated company, predecessor or successor, heir, assignee, or trustee in bankruptcy) shall be subject to arbitration as described herein.

Exceptions. We agree not to invoke our right to arbitrate any individual Claim you bring in small claims court or an equivalent court so long as the Claim is pending only in that court. This arbitration provision also does not limit or constrain the Bank’s right to interplead funds in the event of claims to Card funds by several parties.

Individual Claims Only. Claims may be submitted to arbitration on an individual basis only. Claims subject to this arbitration provision may not be joined or consolidated in arbitration with any Claim of any other person or be arbitrated on a class basis, in a representative capacity on behalf of the general public or on behalf of any other person, unless otherwise agreed to by the parties in writing. However, co-applicants, second cardholders and authorized users of a single Card and/or related cards are considered as one person, and the Bank, its officers, directors, employees, agents, and affiliates are considered as one person.

Arbitration Fees. If you initiate arbitration, the Bank will advance any arbitration fees, including any required deposit. If the Bank initiates or elects arbitration, the Bank will pay the entire amount of the arbitration fees, including any required deposit. The Bank will also be responsible for payment and/or reimbursement of any arbitration fees to the extent that such fees exceed the amount of the filing fees you would have incurred if your Claim had been brought in the state or federal court nearest your residence with jurisdiction over the Claims.

Procedure. A single arbitrator will resolve the Claims. The arbitrator will be a lawyer with at least ten years experience or who is a former or retired judge. The arbitration shall follow the rules and procedures of the arbitration administrator in effect on the date the arbitration is filed, except when there is a conflict or inconsistency between the rules and procedures of the arbitration administrator and this arbitration provision, in which case this arbitration provision shall govern. Any in-person arbitration hearing for a Claim shall take place within the federal judicial district in which you live or at such other reasonably convenient location as agreed by the parties. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”) and shall honor all claims of privilege and confidentiality recognized at law. All statutes of limitations that would otherwise be applicable shall apply to any arbitration proceeding. The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. Any appropriate court may enter judgment upon the arbitrator’s aware. This arbitration provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the FAA.
BILL PAY SERVICE TERMS
(Subscriber Agreement)

These Bill Pay Service Terms ("Bill Pay Terms") govern your access to and use of the Pay Anyone Bill Pay service ("Bill Pay Service"), the websites or telephone services from which you access the Bill Pay Service (collectively, the "Bill Pay Site"), and the data used to process and complete bill payment transactions (the "Data"). The Bill Pay Service is made available to you through our service providers as a service in association with certain prepaid cards issued by MetaBank®, The Bancorp Bank or Green Dot Bank. "Card" means the prepaid card issued to you by MetaBank, The Bancorp Bank or Green Dot Bank. "We," "us," and "our" means the bank that issued your Card, and its successors, affiliates or assignees. "You" and "your" means each person who uses the Bill Pay Service.

Use of Bill Pay Service. During the term of these Bill Pay Terms, you may use the Bill Pay Service and the Bill Pay Site at such time as they are generally available and to obtain and to use the Data solely as permitted by these terms. You are granted no license to use or access our or our service provider's software, data, or property other than for the purposes of using the Bill Pay Service.

Indemnity. You agree to defend, indemnify and hold us and our service providers harmless from and against any third party claims, including any damages, costs, expenses and attorneys' fees arising out of your use of the Bill Pay Service, the Bill Pay Site or the Data.

Usage Limitations, Obligations and Availability. The Bill Pay Service, the Bill Pay Site and the Data are our or our service provider's valuable property and trade secrets. You agree that you will not provide access to the Bill Pay Service to any party other than yourself, and you will take reasonable precautions to safeguard your Personal Identification Number ("PIN") and keep it confidential. You agree to use the Bill Pay Service, the Bill Pay Site and the Data only for lawful purposes. You are responsible to provide at your own expense all necessary telephone lines, Internet connection and equipment needed to access the Bill Pay Service. You must maintain the confidentiality of your assigned user name and PIN for the Bill Pay Service and you are responsible for all charges incurred under your user name and PIN, unless otherwise provided under these terms. The availability of the Bill Pay Service, the Bill Pay Site and the Data may be subject to interruption and delay due to causes beyond our reasonable control.

Changes to the Bill Pay Service and these Bill Pay Terms. We reserve the right to change the Bill Pay Service and these Bill Pay Terms, including fees, in our sole discretion and from time to time, without notice to you except as required by applicable law. If you do not agree to any amendments, you may stop using the Bill Pay Service. Your use of the Bill Pay Service after you are notified of any change will constitute your agreement to the change.

Method of Payment. We will make payments for you either electronically, or using a paper draft drawn on your funds debited from your Card. All payments to certain payees will be solely by check, draft, or similar paper instrument drawn on your funds debited from your Card. Each payee that will be paid in this manner will be identified to you at the time you request us to make a payment to the payee. As used in these Bill Pay Terms, these payments are referred to as "paper payments." The term "electronic funds transfers" means all payments we process for you except paper payments.

Authority to Debit Card. You authorize us to debit funds associated with your Card in order to fund payments that you initiate using the Bill Pay Service. We will charge your Card and you agree to maintain a balance that is sufficient to fund all payments you initiate. You may change the payment date of any single scheduled recurring payment by changing it on the Bill Pay Site at least one (1) business day before the scheduled date of the payment. However, we will continue to charge your Card for that payment and for other recurring payments until the expiration date you set for the payments or the date you cancel the recurring payments through the Bill Pay Service, whichever occurs sooner.

Preauthorized Payments - Right to Stop Payment If you have told us in advance to make regular payments out of your Card Account, you can stop any of these payments. Here's how: Call us at 1-877-984-7465 or write us at Bill Pay Customer Service, P.O. Box 1966, San Ramon, CA 94583 in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call. If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. If these regular payments may vary in amount, the person you are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)

Payment Addresses. We reserve the right to change the address used for paper payments, without notification, in the following situations:

  1. The information returned by our address cleansing process determines the format of the address does not comply with the U.S. Postal Service (USPS) standards.
  2. We have determined that the address provided is not a valid address for the payee.
  3. The payee has closed the address, and provided us (via the USPS) with the new address.
  4. We have established a relationship with the payee to send payments to a different address than the one provided on the statement.
In all cases, we attempt to act in a way to expedite the proper posting of your payment.

Fees. There are no transaction fees for using "standard processing" Bill Pay Service. The only applicable fee is a Bill Pay Expedited Service fee for expedited Bill Pay Service processing, set forth below. Fees payable by you for use of the Bill Pay Service will be calculated and deducted automatically by electronic funds transfer from your Card account

Bill Pay Expedited Service (BILL PAYMENT)
To have your funds delivered one to four business days faster
$9.95 per request

Our Right to Refuse to Make Payments. You agree not to use the Bill Pay Service to make payments to payees outside the United States (a "Prohibited Payment"). You further agree that the following payments ("Restricted Payments") are discouraged, but may be scheduled at your own risk: (i) tax payments to the Internal Revenue Service or any state or other government agency, (ii) court-ordered payments, such as alimony or child support, or (iii) payments to insurance companies. In the event we make an error in processing a Restricted Payment, you agree that we will not have any responsibility for any negative impact to you and you will be responsible for collecting any overpayment we have forwarded. The fact that we make a mistake in processing a Restricted Payment does not mean that we cannot collect from you or your Card any funds we sent to the payee on your behalf. We will not notify you if you attempt to make a Prohibited Payment or a Restricted Payment and we will not be liable if we do not make a Prohibited Payment or a Restricted Payment. We may refuse to make any payment that we believe to be prohibited by law. If you fail to maintain a balance on the Card that is sufficient to fund any payment that you initiate, we may refuse to make any subsequent payment for as long as we determine to be necessary or appropriate. We also reserve the right and will promptly notify you of our decision to refuse to make any other payment.

Changes to Your Information. You agree to promptly update all your profile information, including but not limited to, name, physical address, and email address. We are not responsible for any mail we forward to your old mailing or email address prior to your update of your profile information.

Term and Termination. You may terminate these Bill Pay Terms by closing your Card or notifying us in writing. We may terminate or discontinue the Bill Pay Service at any time. The termination of the service shall not affect any fees or charges already due to us from you.

Disclaimer of Warranty. YOU EXPRESSLY AGREE THAT USE OF THE BILL PAY SERVICE, THE BILL PAY SITE AND THE DATA IS AT YOUR SOLE RISK, AND THE BILL PAY SERVICE, THE BILL PAY SITE, AND THE DATA ARE PROVIDED "AS IS" WITH NO WARRANTIES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF AVAILABILITY, RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability. IN NO EVENT WILL WE OR OUR SERVICE PROVIDERS BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE BILL PAY SERVICE. OUR AND OUR SERVICE PROVIDERS’ TOTAL, AGGREGATE LIABILITY TO YOU IS LIMITED TO THE AGGREGATE AMOUNT OF FEES YOU HAVE PAID WHILE USING THE BILL PAY SERVICE DURING THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM.

Our Liability for Failure to Complete Transactions. You must select the processing date for any payment, or specify a payment rule in the system that automatically selects this date for you. This date should be at least six (6) business days prior to the payment due date to ensure that there is enough time for the payee to receive and post the payment. As we cannot control the U.S. Postal Service or other aspects of the various systems and processes that together ensure that your payments get from us to your payee, we cannot guarantee that any payment will be received by the payment due date, and we are not responsible for any costs, expenses or other damages you incur if your payment is not received by the payee on or before the payment due date. However, if you have followed our rules, allow us sufficient time to make the payment, and we have issued you a confirmation number for a payment, we will reimburse you for any late charge assessed to you because we do not send that payment, up to a maximum of $50.00 per late payment, unless we are not responsible to you for one of the reasons listed below. We may require that you provide us with satisfactory written documentation of any late fee before making reimbursement to you. THIS IS OUR ONLY OBLIGATION TO YOU FOR ANY PAYMENT DELAYS OR FAILURE. IN ADDITION, IF YOU DO NOT FOLLOW THESE RULES OR IF YOU DO NOT ALLOW US ENOUGH TIME TO COMPLETE A PAYMENT, YOU ALONE ARE RESPONSIBLE FOR ANY PENALTIES OR LATE CHARGES ON THAT PAYMENT. We may set an expiration date (usually ninety (90) days from date of issue) for any payment check we send to a payee. If we do this, we may stop payment of the check if the payee does not cash the check on or before the expiration date. We will then notify you and issue a credit to your Card for the amount of the check.

We are not responsible for any failure to complete or delay in completing any payment due to any of the following:

  1. Your Card does not contain sufficient funds to complete the transaction.
  2. Your Card is closed.
  3. We identify you as a credit risk and choose to complete all your payments by paper means, or to terminate your use of the Bill Pay Service.
  4. The payee rejects or returns the payment for any reason.
  5. Your equipment, software or any communications link is not working properly.
  6. The Bill Pay Service is unavailable and you know or we have told you about the problem before you send the payment.
  7. You have provided us with incorrect information about the payee you wish to pay.
  8. The payee mishandles or delays handling or posting any payment we send.
  9. Circumstances beyond our control (for example, fire, flood, interference from an outside source, postal delays) prevent or delay the transfer or payment from being completed.

We may set a maximum dollar amount for payment or refuse to permit any payment if we reasonably believe such refusal is necessary or advisable for security reasons. If you make an overpayment that causes a credit to an account with your payee, you will be responsible to make appropriate arrangements with the payee to receive a refund of the credit or have it applied against future balances. You will remain responsible to reimburse us for any negative balance resulting from funds we have paid on your behalf.

Other Provisions. Neither these Bill Pay Terms nor any portion hereof shall be assigned, sublicensed or otherwise transferred by you without our prior written consent. If any provision of these Bill Pay Terms is unenforceable, the validity and enforceability of the other provisions shall not be affected. Failure of any party to enforce any provision of these Bill Pay Terms shall not be construed as a waiver of such provision or of the right to enforce such provision. These Bill Pay Terms shall be governed by and construed under the laws of the State of South Dakota without regard to conflicts of laws provisions. You hereby consent to the jurisdiction of the state courts of South Dakota and the federal courts within the state with respect to any claim relating to these Bill Pay Terms. The Disclaimer of Warranty, Indemnity and the Other Provisions sections of these Bill Pay Terms shall survive the termination of these Bill Pay Terms. The parties agree that communications relating to the Bill Pay Terms sent via email constitute a "writing" for all purposes, including the giving of notice, hereunder.

Bill Pay Contact information. If you have any questions about the Bill Pay Service, please call the toll-free telephone number listed in the back of your Card or write us at Bill Pay Customer Service, P.O. Box 1966, San Ramon, CA 94583.

Entire Bill Pay Terms. These Bill Pay Terms and other provisions of this Agreement, and any terms or rules disclosed on the Bill Pay Site regarding use of the Bill Pay Service, are the entire understanding and agreement between you and us with respect to the Bill Pay Service and supersede any other oral or written agreements.

By accessing and using the Bill Pay Service on the Bill Pay Site, you agree to these Bill Pay Terms.

Consent to Electronic Disclosures
Consent to Electronic Disclosures

We suggest you read this document and print a copy for your reference.

Note: This Consent to Electronic Disclosures (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with your Prepaid Card and any related products and services (“Communications”).
This Disclosure supplements and is to be construed in accordance with the terms contained in the Cardholder Agreement (“Agreement”) you received when you obtained your Prepaid Card. As used in this Disclosure, “Prepaid Card” means the prepaid card issued by either MetaBank or The Bancorp Bank (each, an “Issuing Bank”) and serviced by AccountNow. “Card Account” means the account you have with the Issuing Bank associated with your Prepaid Card. The words "we," "us," and "our" refer to the Issuing Bank that issued your Prepaid Card. The words "you" and "your" mean you, and the individual(s) identified on the Card Account.

1. Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to receive electronic communications and transactions includes, but is not limited to:

  • All legal and regulatory disclosures and communications associated with your Prepaid Card and any related products and services
  • Your Cardholder Agreement and any notices about a change in the terms of your Cardholder Agreement
  • Privacy policies and notices
  • Error Resolution policies and notices
  • Responses to claims filed in connection with your Card Account
  • Notices regarding insufficient funds or negative balances

2. Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in electronic form will be provided by e-mail or by access to the following web sites:

  • For Prepaid Cards issued by The Bancorp Bank, www.accountnow.com
  • For Prepaid Cards issued by MetaBank (other than the MoneyGram AccountNow Prepaid Visa Debit Card), www.accountnow.com
  • For the MoneyGram AccountNow Prepaid Visa Debit Card, www.mymoneygramaccountnowvisa.com
The Issuing Bank is listed on the back of your Prepaid Card.

3. How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form at any time by writing us at AccountNow Customer Service, P.O. Box 1966, San Ramon, CA 94583 or calling us at 1-866-921-9885. If you do, we will send subsequent Communications to you in writing to the most current address we have for you in our records. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal. In the meantime, you will continue to receive Communications in electronic form. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.

4. How to Update Your Records. It is your responsibility to provide us with a true, accurate and complete e-mail address, your contact information, and other information related to this Disclosure and your Card Account, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) by writing us at AccountNow Customer Service, P.O. Box 1966, San Ramon, CA 94583 or calling us at 1-866-921-9885.

5. Hardware and Software Requirements. In order to access, view, and retain electronic Communications that we make available to you, you must have:

  • An Internet browser that supports 128 bit encryption.
  • Microsoft Internet Explorer 8.0 or above, or the equivalent software browser.
  • Sufficient electronic storage capacity on your computer's hard drive or other data storage unit.
  • An e-mail account with an Internet service provider and e-mail software supporting HTML formatting.
  • A personal computer (for PCs: Pentium 120-MHz or higher; for Macintosh, Power Mac 9500, Power PC 604 processor: 120-MHz Base or higher), operating system and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing Communications received from us in electronic form via HTML formatted e-mail or by access to our web site using one of the browsers specified above.
  • Adobe Reader version 9.0 or higher.

6. Requesting Paper Copies. We will not send you a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact us by writing us at AccountNow Customer Service, P.O. Box 1966, San Ramon, CA 94583 or calling us at 1-866-921-9885. We may charge you a service charge for the delivery of paper copies of certain Communications provided to you electronically pursuant to this authorization. See the fee schedule in your Agreement for details about this service charge. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.

7. Communications in Writing. All Communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.

8. Federal Law. You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

9. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Privacy Policy

 Rev 1/2016

FACTS

WHAT DOES GREEN DOT BANK DO
WITH YOUR PERSONAL INFORMATION?

 

 

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

 

 

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Social Security number and account balances

account transactions and purchase history

transaction history and overdraft history

When you are no longer our customer, we continue to share your information as described in this notice.

 

 

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Green Dot Bank chooses to share; and whether you can limit this sharing.

 

 

Reasons we can share your personal information

Does Green Dot Bank share?

Can you limit this sharing?

For our everyday business purposes —  such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes —  to offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates’ everyday business purposes —  information about your transactions and experiences

Yes

No

For our affiliates’ everyday business purposes— information about your creditworthiness

Yes

Yes

For nonaffiliates to market to you

Yes

Yes

 

 

To limit our sharing

■ Call 866-546-7998 — our menu will prompt you through your choice(s) or

■ Visit us online: my.accountnow.com/privacypolicy

Your choice(s) will apply to only the card number you enter when making your choice(s). If you have more than one card or account with us, you will need to make your choice(s) for each card or account separately.

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

 

 

Questions?

Call 1-866-795-7597   or go to   www.greendot.com


 

 


Page 2

 

 

 

What we do

How does Green Dot Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Green Dot Bank collect my personal information?

  We collect  your personal information, for example, when you:

  ■ open an account or make deposits or withdrawals from your account

  ■ use your debit card or provide account information

  ■ give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates or other companies.

 

Why can’t I limit all sharing?

  Federal law gives you the right to limit only only:

■ sharing for affiliates' everyday business purposes — information about your creditworthiness

■ affiliates from using your information to market to you

■ sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.

 

 

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

■ Our affiliates include companies with a common corporate identity of Green Dot (such as our parent bank holding company Green Dot Corporation), financial companies such as AccountNow, Inc. and tax processing services companies such as Santa Barbara Tax Products Group, LLC.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

■ Nonaffiliates we share with can include retail partners and other companies engaged in direct marketing and the selling of consumer products and services.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

 

 

Other important information

 

If you are a resident of California or Vermont, we will not share with nonaffiliates except for our everyday business purposes or with your consent.

 

















The AccountNow Prepaid Visa is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted.

*Important Information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents

There is no additional charge for this feature. Fees apply to your use of the prepaid card. See your Cardholder Agreement for fees, terms and conditions.

AccountNow is a trademark of AccountNow, Inc. All other trademarks, service marks and other registered marks are the property of their respective owners.

©Copyright 2012 AccountNow, Inc. All Rights Reserved.



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