Questions About Adding Money
Can I use direct deposit for one time deposits?
Yes. You can deposit your tax refund or other one time payments from institutions that offer direct deposit. Use the routing number and DDA number provided on your direct deposit form.
What happens to my direct deposit if I change jobs?
The payments from your previous job will stop automatically. To re-start direct deposit with your new employer, fill out another direct deposit form, sign it and hand it to your new employer.
How do I add cash to my prepaid account?
To add money to your prepaid account using cash, you will need to take your cash and card to a store location that offers one of the following money transfer services:
How much money can I add to my prepaid account at one time?
There is no minimum on the amount you can add to your account; however, there is a daily maximum you can add to your account. The maximum daily limit is $10,000 for Direct Deposit and $1,500 for cash loads, although certain third party money transfer services may have their own daily limits. For cash loads there is also a monthly limit of $9,500.
How often can I add money to my prepaid account?
Cash loads are limited to 5 per day and 30 per month (past 30 days). Third party money transfer services used to load funds to your Card Account, may have their own daily, weekly, or monthly limits.
Why do I have to pay a fee to add cash to my prepaid account?
If you want to add cash at a store, most stores charge a fee of $3.95 to $5.95. Adding your paycheck automatically is fast, free†
and easy with Direct Deposit
. We offer special promotions from time to time to credit the store fee.
How do I know if my money was added to my prepaid account?
When adding cash, the store should provide you with a receipt number or reference number for each transaction. Please save this transaction number. You can also get your balance information using our SMS Text Alert
service. Carrier message and data rates apply.
When will the money be available?
Your money will normally be available on your payday if you are using Direct Deposit. If you are loading cash, your money will generally be available within 30 minutes.